• Escape the ordinary and start your career journey with us.
• Embark on a fulfilling and engaging career with BSA Solutions Inc.
• Earn from 22K - 25K (dependent on experience) + generous benefits + personalized learning and development.

About BSA Solutions

We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a satisfying work environment that you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies.

About the Role

We are looking for a Customer Service Representative with a warm and outgoing personality. Someone who is not shy and is happy to communicate with people from all over the world. We have a casual and friendly work environment, and we encourage our employees to build relationships with our customers.

Responsibilities

• Able to plot calendars, schedule appointments, and coordinate meetings and events under instructions.
• Able to enter, track and manage data about existing and prospective customers.
• Manage and maintain data to remain consistent, complete, and accurate.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Perform general administrative tasks such as data entry, filing, and organizing documents
• Assist with social media marketing tasks.

Requirements

• Proven experience in a customer service or administrative support role, preferably in travel.
• Proficient at using Microsoft Office Suite and Google Suite and leveraging the different applications to work productively and efficiently.
• Proficient with Excel, and familiarity with Google Suite.
• Graphics and web design experience (WordPress).
• Able to use other creative and productivity tools such as Canva and Adobe to create visuals for reports and presentations.