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HOME
ABOUT
BSA EVENTSPODCAST
APPLICANT'S SPACE
BUSINESS OWNERS
CASE STUDY
CONTACT US
EMAIL AN INQUIRY

Customer Service

(Talent Pooling for Cebu, Dumaguete, Davao, Pampanga)

OVERVIEW

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  • Escape the ordinary and start your career journey with us.
  • Embark on a fulfilling and engaging career with BSA Solutions Inc.
  • Earn from 20K + generous benefits + personalized learning and development.

About BSA Solutions

We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a satisfying work environment that you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies.

About the Role

We are Talent Pooling for the Customer Service role in different locations (Cebu City, Dumaguete City, Davao City and Angeles, Pampanga.) Complete your profile with us and be on the list for possible open roles.

This is a full-time role and office-based with possible office locations in Cebu City, Dumaguete City, Davao City, and Angeles, Pampanga.

Responsibilities

  • Identify and assess customers’ needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Requirements

  • Bachelor's Degree or relevant experience.
  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Benefits

BSA Solutions, Inc. offers:

  • Clear career progression and leadership opportunities based on merits.
  • Amazing, close-knit, and collaborative team.
  • A comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law.
  • A comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance.
  • Regular progress checks and continuous coaching and mentoring to help you map out your development plan.
  • A broad selection of exciting and engaging social events to embrace as a vibrant BSA Community.
  • Psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
  • Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, origin, or any of the characteristics protected by applicable law.

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BSA Solutions Inc. collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.


BSA Solutions Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.

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