• Grab the opportunity you need to do your best work, working in a dynamic environment.
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for our clients.
• Grow and develop your career with us through our technical and professional development programs.
• Join us and connect and collaborate with the best and brightest talents, building a community of successful companies.
• Competitive Salary Package + generous benefits + personalized learning and development.

About BSA Solutions

We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a satisfying work environment that you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies.

About the Role

We are looking for an experienced Project Manager to be assigned to our Australian client, a rapidly growing Australian tech company. This is a senior role, responsible for ensuring customer inquiries are resolved quickly and correctly. You will be working in a diverse team in Cebu and Australia, in delivering and maintaining a consistently high standard of customer service.

Watch the video introduction here:

https://www.youtube.com/watch?v=RKoPvXJxr3A&t=26s

This is a full-time, permanent role, office-based located in Cebu City.

What is expected of you:

• Understand the issue and its cause.
• Solving the problem and explaining the problem to the development team or client.
• Finding Solutions for any issue raised by the client.
• Solving priority or escalated support tickets once trained.
• Assisting in setting up integration profiles and access passes to client’s integrated applications.
• Responding to help requests from the internal team or clients.
• Supporting the operational team through the understanding of the technology and developing user guides both written and through on-screen video production.
• Proactively monitoring tickets, identifying where a new process is required.
• Mentoring and training support staff; and
• Assist in development programs for your team members.

Requirements

General Requirements

• Excellent problem-solving and analytical skills.
• Having logical and analytical skills in problem-solving.
• Finding the right solutions creatively outside the box.
• Good Communication skills, able to understand issues and explain to the client without technical knowledge.
• Knowledgeable about computer systems and software applications.
• Finding Solutions for any issue raised by the client.
• Assisting in setting up integration profiles and access passes to client’s integrated applications.
• Excellent time management skills and the ability to work under pressure.
• Great teamwork skills.
• Experience in managing a small team; and
• Experience in the use of MS applications.

Requirements

Technical Skills Requirements

• Fully conversant with MS Applications.
• Use of desktop instructional video software.
• Basic knowledge of database management, programming, and agile development.
• At least 1 year experience in programming.
• 2 years minimum of Customer Success / Support Experience.
• Strong Administration Skills.
• Excellent English Comprehension and understanding of English Idioms.
• Preferred tertiary-level education in Information Technology; and
• Video Production Capabilities- Camtasia, Snagit, Jing.