Support Coordinator Administrator

About BSA Solutions

BSA Solutions provides talent outsourcing services to small and medium-sized businesses. We offer global companies access to highly skilled professionals from the Philippines and Malaysia so they can build their dream teams offshore. Our vision is to be where bright minds meet to build a community of successful companies. We help talents chart their professional careers and allow our clients to focus on strategic and high-level tasks while we care for their talent management needs. We pride ourselves on delivering exceptional results through our personalised services and our in-depth knowledge of the markets we serve. With BSA Solutions, you can be assured of a reliable and efficient partner in building your career.

HEADLINE

Are you ready to take your career to the next level? We have an exciting opportunity for you to join our dynamic team as a SUPPORT COORDINATOR ADMINISTRATOR. This role has been specifically designed to align with the aspirations and talents like you.

What's in it for you?

• Full-time, permanent position with a day-shift schedule so you can maintain a healthy work-life balance.
• Office-based in vibrant Cebu City, offering a modern collaborative work environment.
• Opportunity to work with cutting-edge financial tools and systems, enhancing your skills and expertise.
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents.
• Grow and develop your career with us through our technical and professional development programs.
• Competitive Salary Package + generous benefits + personalized learning and development.

Join us and connect and collaborate with the best minds, building a community of successful companies.

About the Role

The role of the Support Coordinator Administrator is to serve as a versatile support figure within the organization. This involves utilizing the CRM for various tasks and ensuring the accuracy of the data. Success in this role is achieved through efficient coordination and communication, which ultimately contributes to the streamlined support services for participants.

Responsibilities

• Uploading new participants to the CRM and preparing all documents necessary.
• Updating goals and new plans.
• Managing and tracking emails.
• Assist in managing budgets.
• Maintains strong relationships with providers.
• Referrals, both incoming and outgoing.
• Research around supports, i.e. unusual requests where the supports are and what areas funds can be pulled from
• Understand how to input, update, and retrieve customer information in the CRM system.
• Know the importance of accurate and up-to-date customer data.
• Track and manage customer communication history, including emails, calls, and meetings.
• Utilises features in CRM like notes and comments to document important details and interactions.
• Learn how to create and assign tasks related to customer support or follow-ups.
• Add case notes and funding.
• Understand the Price guides.
• Gather insights into customer preferences and behaviour.
• Log and track customer issues or complaints in Nightingale.
• Collaborate with other teams to resolve customer problems efficiently.
• Use reporting tools to generate insights into customer interactions, trends, and performance metrics.
• Utilise HubSpot for email marketing and automation) and understand how these integrations work and leverage them effectively.
• Stay updated on new features and updates to the CRM system.
• Attend training sessions to enhance skills in using the CRM effectively.
• Understand the security features of the CRM system to ensure the protection of sensitive customer information.
• Adhere to privacy policies and regulations when handling customer data.

Requirements

• A Bachelor's degree in administration or any related field.
• Previous experience in administrative roles, particularly in a healthcare or social services setting, is often desirable but not required.
• Proficiency in using CRM systems (specifically Nightingale) is preferred but not required.
• High attention to detail and accuracy.
• With strong verbal and written communication.
• Basic understanding of budget management.
• Able to proactively identify and mitigate issues and have strong problem-solving and customer service skills.
• Has strong analytical skills.
• Ability to adapt with new learnings.

Benefits

BSA Solutions, Inc. offers:

• Clear career progression and leadership opportunities based on merits.
• Amazing, close-knit, and collaborative team.
• A comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law.
• A comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance.
• Regular progress checks and continuous coaching and mentoring to help you map out your development plan.
• A broad selection of exciting and engaging social events to embrace as a vibrant BSA Community.
• Psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.